
This week it’s all about ‘The Office’ - Our full time secretary is going on vacation next week and I'm filling in.
In preparation for her absence, I have spent a week in training to perform the duties she does on a regular basis. This week I will assume all of her responsibilities while she is away. This is a great opportunity for me to further my understanding of how the entire Parks and Recreation Department runs and operates.
I thought, “Oh, Cool - being a secretary is an easy job!” Was I ever wrong! Not only does a secretary work long and hard hours (7am – 6pm : Mon thru Thurs) a secretary also answers the phone, takes reservations, registers participants, enters financial data, and maintains a comprehensive database.
The registration of participants for our many programs is extremely important. Currently we are registering participants for multi-level swim lessons, Dutch oven cooking, the youth archery, a fly-fishing course, and the Dog-CPR 1st Aide class. The registration process can be completed either on-line or in person at the main office. A completed registration form must be submitted along with the appropriate registration fee payable by cash, check, or credit card. The registration information is then entered into our computer database. Payson Parks and Recreation Department utilized the computer program SportsMan SQL that helps us maintain our programs and facilities. This software is capable of tracking activity registration, facility management, internet registration, membership management, and financial reporting. Payson Parks and Recreation is very fortunate to have this technology for use throughout the department, as it is a “customer-driven” program allowing us to enhance our customer service.

In my opinion, the most difficult part of this job is the TELEPHONE CALLS! Triaging phone call after phone call is extremely mentally taxing. The reason I say this is because the phone calls we receive at the office consists of such a variety of questions and concerns. For example, the other day I received an out of area phone call from a Mother of two young children. She was looking for an escape from the Valley heat and inquiring, “What is there to do in Payson for the day?” I was at a loss for words; however, I suggested she visit the Green Valley Park Complex (where our Parks and Recreation Department office is located). I shared with her that fishing at Green Valley is FREE for children 14 and younger and that she might enjoy a cooling dip at the Taylor Swimming Pool.
On several other occasions, I have fielded phone calls regarding public campgrounds, open fire restrictions, and even where to buy good fishing worms. I thought these were odd questions for a Parks and Recreation Department and perhaps best directed to the US Forest Service, Bureau of Land Management, and even to the Wal-Mart Supercenter. However, part of our Parks Department mission is to provide recreational activities for the community, therefore by answering their questions and concerns I am assisting the public in achieving this goal.
I believe, “Oh, No - being a secretary is NOT an easy job!” It is not easy being a secretary. The duties and responsibilities performed by the secretary of a Parks and Recreation Department are vital to its smooth and efficient running. I now have a better perspective of how the entire Parks and Recreation Department runs and operates.